Jessie A Ellis
Sep 23, 2025 01:10
Voiply leverages ElevenLabs’ AI brokers to streamline gross sales and assist, managing over 10,000 calls month-to-month and decreasing buyer wait occasions considerably.
Voiply, a cloud-based enterprise telephone supplier, has partnered with ElevenLabs to reinforce its customer support and gross sales operations utilizing AI-powered conversational brokers. This strategic transfer goals to enhance buyer expertise and operational effectivity, in accordance with ElevenLabs.
Integration of AI Brokers
The mixing of AI brokers into Voiply’s telephony and CRM techniques permits for seamless administration of inbound and outbound calls. These AI brokers deal with roughly 200 day by day inbound gross sales calls and 1000’s of assist interactions month-to-month, releasing human brokers to deal with advanced circumstances and precedence leads. This integration ensures complete logging of calls and transcripts for monitoring and follow-up.
Operational Affect
Voiply’s AI-powered system manages over 10,000 calls monthly, considerably decreasing buyer maintain occasions and growing effectivity. The AI gross sales brokers deal with the vast majority of inbound gross sales calls, contributing to workforce productiveness. On the assist entrance, 40% of calls are resolved with out human intervention, with the rest producing CRM tickets for additional motion. This technique has enhanced Voiply’s means to generate gross sales orders and focus human assets on high-value duties.
Shea Georgetti, CEO of Voiply, acknowledged, “We selected ElevenLabs for his or her best-in-class Conversational AI voice brokers and seamless integration. This partnership has reworked our means to ship an enhanced buyer expertise whereas scaling our operations successfully.”
Future Prospects
Constructing on the success of inbound name administration, Voiply has expanded its AI capabilities to incorporate outbound engagement. The AI brokers now assist fee inquiries, account setup, and primary technical assist, creating an always-available engagement layer. This enlargement demonstrates the potential of integrating conversational AI into core enterprise workflows to enhance customer support and operational outcomes.
Voiply’s initiative highlights the transformative affect of AI in streamlining enterprise processes and enhancing buyer interactions, setting a precedent for different corporations seeking to undertake comparable applied sciences.
Picture supply: Shutterstock