Felix Pinkston
Jun 24, 2025 10:23
ElevenLabs collaborates with Cisco to boost Webex AI Agent’s voice capabilities, aiming to enhance customer support experiences and deal with crucial shopper satisfaction gaps.
In a major growth for customer support options, ElevenLabs has partnered with Cisco to boost the voice expertise of the Webex AI Agent. This collaboration goals to bridge the hole between buyer expectations and present service choices, based on a report from ElevenLabs.
Addressing Buyer Expertise Challenges
Latest analysis carried out by Cisco reveals that buyer satisfaction in service interactions is notably low. Solely 25% of customers report being “very glad” with their earlier customer support experiences, and a staggering 94% have deserted interactions attributable to poor service. Moreover, 95% of consumers indicated they’d swap manufacturers following sub-par service experiences.
The first frustrations stem from having to repeatedly clarify points, interacting with insufficient voice or chatbots, and lengthy maintain occasions. The combination of ElevenLabs’ voice expertise with Webex AI Agent seeks to handle these points by offering extra pure and expressive voice interactions.
Developments Past Conventional Chatbots
Conventional chatbots have typically failed to satisfy buyer expectations attributable to their incapability to grasp and reply naturally. Webex AI Agent, powered by massive language fashions (LLMs), goals to beat these limitations by delivering human-like interactions that may comprehend particular person wants, keep in mind previous interactions, and adapt to consumer preferences.
ElevenLabs’ voice expertise allows the AI agent to imitate human dialog, full with pure intonation, inflections, and rhythm. This expertise permits the AI to reply to emotional cues, providing heat and empathy when required, thus enhancing the general buyer expertise.
Enterprise-Stage Integration and Help
The partnership not solely focuses on voice expertise but in addition goals to combine with Cisco’s scalable assist channels and design instruments. This integration permits for seamless incorporation with enterprise techniques like CRM, ERP, and HR platforms, guaranteeing that companies can leverage current information bases and backend techniques effectively.
As enterprises proceed to evolve, the necessity for superior, responsive, and human-like AI interactions turns into more and more crucial. The collaboration between Cisco and ElevenLabs is a step ahead in assembly these calls for, offering enterprises with the instruments to ship superior customer support experiences.
For additional particulars, go to the unique supply.
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