WazirX customers report auto-enrollment into ZERO paid plan with out consent, with balances drained whereas withdrawals stay restricted.
WazirX ZERO has triggered contemporary anger throughout the Indian crypto neighborhood. The problem is said to auto-enrollment right into a paid plan with out consumer approval.
Customers began to note that Prices appeared abruptly of their wallets, which had been idle for months.
To worsen issues, many affected customers nonetheless face restricted withdrawals from earlier occasions.
WazirX ZERO Auto Enrollment Complaints Unfold Quick
WazirX ZERO launched as a brand new flat payment buying and selling plan. The alternate offered it as a trader-friendly choice the place customers would pay ₹99 per thirty days plus tax as a substitute of paying buying and selling charges per order.
Nonetheless, issues surfaced quickly after the free trial ended.
Many people stopped utilizing Wazirx after no withdrawals from previous 2 years however Nischal discovered one other method of doing chindi chori:
Wazirx 0 a brand new program that everybody will get auto subscribed to for INR 99 per thirty days… I had 1200inr in my pockets they usually took 100inr with out consent.
This… https://t.co/qfdLeJVSos
— Neel Kukreti (@NeelKukreti) December 17, 2025
Customers began sharing screenshots on X exhibiting invoices and deductions, and lots of mentioned they by no means opted in. A number of accounts had no current trades and a few wallets had remained untouched since withdrawals have been halted final yr.
One consumer reported shedding ₹100 from an idle pockets that held solely a small stability. One other shared proof that auto-renewal had been enabled by default. Opting out additionally required handbook motion inside account settings.
Anger unfold shortly and lots of customers questioned why the alternate assumed all of them gave consent.
How WazirX ZERO Prices Had been Collected
WazirX ZERO depends on a strict assortment system, which itself brought on a lot of the outrage.
First, the system checks the INR stability. If sufficient funds exist, it deducts the ₹99 payment plus GST. Nonetheless, issues come up when no INR stability exists.
Subsequent, the platform chooses the bottom worth token within the consumer’s pockets and sells simply sufficient to cowl the payment.
Many customers described this as surprising. Lengthy-term holders noticed their property bought with out urgent a promote button and a few had deliberate to carry these cash whereas ready for restoration updates.
Such compelled liquidation raised alarms as customers argued that promoting property for a subscription they by no means opted for, crosses a transparent line.
Timing Makes WazirX ZERO Backlash Worse
The timing has worsened reactions, since WazirX nonetheless operates below restrictions linked to final yr’s hack. Many customers are nonetheless locked out of entry to their funds.
The hack in query worn out roughly $230 million from the alternate. Withdrawals stopped in a single day and the alternate’s Mum or dad agency Zettai Pte Ltd entered court-supervised restructuring.
@WazirXIndia scammed once more!!
As a loyal #WazirX consumer, I believed we should give @NischalShetty crew one other likelihood on this #crypto house.
However they once more determined to deceive their customers. So, everybody auto-enrolled to this WazirX ZERO, and with out our consent we are actually auto-charged… pic.twitter.com/OEVVi68wYG
— Cryptotrackers 🦄 (@dkryptoindia) December 16, 2025
Customers later regained entry to about 55% of their balances nearly a yr later, with the remaining 45% transformed into Restoration Tokens.
Nonetheless, some balances stay frozen resulting from authorized probes and crypto withdrawals stay restricted for a lot of customers.
Towards this background, the contemporary deductions from consumer accounts felt deeply unfair.
Associated Studying: WazirX to Resume Buying and selling After 16-Month Closure Following $230M Heist
Silence From WazirX Raises Extra Questions
As complaints grew, customers seemed for solutions and but, no official assertion has been launched to deal with the difficulty at publication time.
No rationalization clarified why auto-enrollment turned the default, and the alternate has introduced no refund coverage or justification.
This silence pissed off customers additional. Many requested how charges may very well be charged whereas withdrawals stayed restricted.
Notably, fund freezes have lasted over a yr and restoration timelines stay imprecise.
India nonetheless treats crypto as Digital Digital Property, the place positive aspects face a 30% tax and clear shopper protections stay restricted.
Some critics proceed to argue that exchanges like WazirX are profiting from weak oversight.